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My RFI hasn’t been answered

Contractor side: Communications

I asked for this information two weeks ago and I still have no answer. What can I do?

Where the contract stands

"RFI" is not an NEC term, so it depends what you are really asking. If the contract requires a reply, 13.3 sets the period and a late reply can be a compensation event under 60.1(6), but only where it has a real effect. Give an early warning if the delay could matter, and remember the eight weeks in 61.3 run from when you knew the reply had been missed.

Read the guide: RFI with no response

This is our plain-English summary, not legal advice. Your own contract, including any Z clauses, decides.

In Contract Status, step by step

  1. See it on the register

    The RFI register shows priority, status, the date required and how many replies it has had.

    The RFI Register with priority, status, posted by, date required and replies

    RFI-0003 and RFI-0004 are both overdue here.

  2. Open it: whose move is it?

    The record says the answer is overdue and that it is waiting for the Client. You can add information without closing it, or close it if it is no longer needed.

    An overdue RFI from the contractor side saying it is waiting for the Client to answer, with an Add information panel

    RFI-0003 from the contractor side.

  3. Move it to the right register if it matters

    An RFI does not notify anything. If the wait could affect price or programme, add an early warning. If a missed reply has had a real effect, add a compensation event, with the date you knew.

    The contract page from the contractor side with buttons for each register and Add buttons where the contractor can raise records

    From the contractor side: the Add buttons you have on this contract.

Worth knowing: the date on an RFI is a management date. Contract health can show it Amber, never Red, because an RFI does not itself notify anything under the contract.

All screens are from the upgraded app, using a fictional water company, Kestrel Valley Water, and its made-up contractors.

What happens next on the other side

The Client side has the RFI on its Action List with an Answer button. An answer closes the RFI; asking for clarification keeps it open. It can be reopened within 14 days.

See it on a contract you can click through

The guided tour lets you walk the same fictional account yourself. Or book a demo, and bring the situation you are dealing with.

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More examples